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Policies and Procedures

RDA SA Policies

RDA SA values good relationships among its participants.  Policies have been developed to help clients and volunteers understand how RDA works, and to support them if they need help with difficult situations at RDA.

Some of the policies/information below may provide a useful starting point for anyone wishing to find out more about our procedures.

The Client and Volunteer Information leaflet may be useful.

The Member Protection Information Officer (MPIO) can assist you with advice on how to apply RDA policies. The MPIO can be contacted by phoning the State Office.



 Information for Clients & Volunteers.pdf

Member Protection

RDA SA has updated the Member Protection Policy

It covers:

Position Statements:

  • Child Protection
  • Taking Images of Children
  • Anti-Discrimination & Harassment
  • Sexual Relationships
  • Pregnancy
  • Gender Identity
  • Responsible service & consumption of Alcohol
  • Smoke-free environment
  • Cyber bullying
  • Social Networking Sites
  • Drug free Policy for riders and horses
  • Complaints Procedure, including Disciplinary Measures
  • Codes of Behaviour
  • Working with Children screening/check requirements
  • Forms for reporting complaints and allegations of child abuse

 1_State Protection Policy for Members and Others March 2019 .pdf

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Child Safe Environments/DCSI Screening Checks

Everyone who works in RDA sessions, or who has access to Centre records, must hold the following clearances - obtained via the Department of Human Services:


  • Working with Children Clearance
  • Disability Services Employment Screening
  • Vulnerable Person Related Employment Screening


If you have these Clearances, please show your Clearance letters to the relevant Centre representative who will record the details.


If you do not currently have these clearances, speak with your relevant Centre representative, who will initiate the online process for you.


For more information on Clearances speak to your Centre personnel.

Reporting of Incidents to SA Police Guidelines

RDA SA is required to comply with legislation regarding reporting of incidents to SA Police. 
All incidents seen to compromise a client's well-being and/or safety mean that action should be taken. All RDA SA volunteers are required to familiarise themselves with the guidelines.


 Guidelines for reporting incidents to the police 2014.pdf

Reportable Incidents

As an NDIS registered provider, RDASA is required to notify the National Quality & Safeguards Commission of any incidents arising (including allegations) affecting NDIS participants in connection with the provision of NDIS supports and services.  


Reportable incidents include:

·         the death of an NDIS participant

·         serious injury of an NDIS participant

·         abuse or neglect of an NDIS participant

·         unlawful sexual or physical contact with, or assault of, an NDIS participant

·         sexual misconduct committed against, or in the presence of, an NDIS participant, including grooming of the NDIS participant for sexual activity

·         the unauthorised use of a restrictive practice in relation to an NDIS participant.


RDASA personnel will notify the NDIS Commission within 24 hours of becoming aware of the incident.


Reports are made Phone - 1800 035 544 (free call from landlines)   or  online via the NDIS Complaint contact form  -  NDIS Complaint Contact Form