Policies and Procedures

RDA SA values good relationships among its participants.  Policies have been developed to help riders and volunteers understand how RDA works, and to support them if they need help with difficult situations at RDA.

Some of the policies below may provide a useful starting point for anyone wishing to find out more about RDA SA's procedures. 

The Rider and Volunteer Information leaflet summarises how each of the following will be handed by RDA SA:  Advocacy, Privacy and Confidentiality, Rights and Responsibilities, Access and Exit.

All people involved in RDA SA have a right to complain.  Where possible, complaints should be resolved to prevent recurrence and ideally should be resolved at the point of service (i.e. at your centre).

The documents below relate to RDA SA's Grievance process. The Grievance policy leaflet outlines the process, and the flow chart illustrates how a grievance should be handled.

The Grievance Policy is RDA SA's official policy.

The complaint registration form is to be used by the complainant as the first step towards resolving their complaint and must be lodged at the point of service where the issue occurred.

RDA SA is required to comply with legislation regarding reporting of incidents to SA Police. 
All incidents seen to compromise a client's well-being and/or safety should lbe subject to an appropriate level of review and action.
Three documents below outline the requirements.

• Covering letter from the Department for Communities and Social Inclusion
• Guideline:  Reporting of Incidents to SA Police by non-Government organisations
• Easy English Version - When a Disability Service must let Police know about something that happened at the Service.

RDA SA volunteers are required to familiarise themselves with these guidelines.
Copies of the documents have been sent to all RDA SA centres, and centres are asked to inform all volunteers of the requirements at volunteer training days, over coffee, etc.

RDA SA is compliant with government standards relating to providing a child safe environment.  For information on Child Safe legislation, visit the Department for Families and Communities website (click here). 

Ensuring all RDA SA volunteers undertake a Criminal History Check is an important part of our commitment to providing Child Safe environments.  For information about Criminal History checking in South Australia, click here.

Information about the criminal history assessment process can be accessed here.  This webpage has useful resources listed at the bottom.  A particularly useful document for RDA SA centres is "Standards for dealing with information obtained about the criminal history of employees and volunteers who work with childen" (Families SA, July 2010).

All of the above links will open in new windows.